New Protocol and software, now it's easy for us to connect with our clients to remind them of upcoming appointments! 
We also implement a cancelation policy because of the high demand to see our veterinarians and limited resources.
​WHY:

• Increase pet ownership nationally during Covid
• Increased patients at WAH, and limited time/resources
• Ensure we can see all of our patients, and not turn away any sick patients
• With our previous protocol, often clients would forget and miss their appointment
• Better communication/reminders for our clients
• Which helps WAH work more efficiently and spend more time with our patients                      

Confirmation and Cancelation Policy

Confirmation/Cancelation Protocol:

• 4 days prior Email sent out for confirmation
• 3 days prior Text  reminder for confirmation
• 2 days prior Team will contact you via phone/email 
• 24hrs prior still no confirmation - Canceled

Please Confirm your appointment with any of the above reminders.
Just a simple click of a button or Yes in a text will indicate that you are still planning on coming in to see us.
Cancelation protocol:

• Day before appointment, at 8am we will open up the time slot for another patients
• We will check voicemail/email to see if you confirmed after hours
• Notify you via phone/email that your appointment has been canceled 
• Connect to find a better time that works for you and your pet

We understand sometimes life gets in the way,  we will work together and find a better time to come in and see us.

We apologize in advance for any inconvenience this may cause and hope you can appreciate how canceling your appointment might help another sick patient.  We want to be here for all our patients, especially when they are in need of urgent care.

---

Sign up for our Reminders

Confirming your appointment made easy, just 1 click or Yes to a text will let us know that you are planning on seeing us.
Just click link below and our team will make sure you are signed up!

Reminders

Reminder Protocol 

• 1 Week before you will receive an email - click of confirm and we know you are coming
• 4 Days a Text - answer Yes/No will notify us
• 2 Days our team will reach out via phone/email

                                      We will likely still reach out 48hrs prior even if you have already confirmed,
                                            as we transition through this new policy and work through any kinks.

Thank you for making WAH a more efficient hospital!
This gives us more time to spend with you and our patients!